Technical Experience

We know data recovery. File
systems, operating systems.
From modern to proprietary
to legacy.

Success

Our recovery rates for hard discs are above 88% – as good as the best. Our success rates for RAID systems are over 98%. (Excluding sabotage.) Probably the highest in the industry.

service-icon

Service

We know that we go the extra
mile; our clients regularly
mention this. We enjoying adding
value – even after the recovery.
And at no additional fee.

Efficient

We are careful to establish as many
facts as possible about your data
issue, so that we can start
preparing and setting up our
systems before it is received by us.

FAQ

Can you recover our data?

The likelihood is yes, we probably can. For RAID systems our current success rate is above 98% for a full recovery, provided the RAID has not been subject to numerous manual rebuilds or recovery attempts by the user or IT admin.

For single hard drive failures, our success rate varies depending on the type of failure, as well as the manufacturer of the drive. (Certain drives have known issues, which can reduce the chance of successful recovery.) Generally, we enjoy success rates of about 95% for single drives.

How much will it cost?

The price will depend on the capacity of the drive, and the nature of the failure.

For RAID systems, pricing is worked out on a per-job basis, as there are far too many variables that prevent publishing of pricing structures.

Please contact us for more information.

Will you charge us for diagnosis?

No – please contact us

How do we send the media over to you?

If you are local to us, you may make an appointment to deliver your device. Alternatively, you can use any reliable courier service. If you have a large and fragile storage device, such as a complete server, we recommend using a dedicated, same-day courier… read more

What should we do if our data is lost?

The chances are you have not actually lost your data – it has merely become inaccessible. The services of a data recovery professional will usually be able to restore access to the lost data. It is critical you do not attempt DIY data recovery, as this all too often results in catastrophe.

Please contact us for more information.

How do we prevent data loss happening?

The only sure-fire way to prevent data loss is to have a comprehensive backup routine in place. This backup system needs to be tested regularly; we often encounter users who have been backing up religiously – but the backups have all failed.

Even your backup system should be backed up, and the backup taken off site. Learn not to trust any storage medium on its own – all storage systems can fail.

How do we prevent more data loss after failure?

If a single hard drive fails and is making any odd noises, it’s important to power the drive off, and leave it off until you can get it to a data recovery professional. Further attempts to read the drive or copy off data will almost certainly cause further damage to the drive, and may well render it completely unrecoverable. This can occur if there is a failure of the read/write heads; allowing the drive to continue spinning could result in the damaged heads scratching the platters, leaving absolutely no chance of recovery.

With RAID, there are more options. Many causes of failure are the result of a crashed RAID rebuild (following swapping out a failed drive with a healthy one). At this point, you need professional assistance. A power surge can leave more than one drive damaged – enough to bring down the RAID. This needs immediate professional attention.

Charlotte Dean, ManchesterCharlotte Dean, Manchester

Great results, personable, good value. When I thought all was lost, thankfully it wasn’t... read more

Charlotte Dean
Manchester

Ian Cartwright, MancheCaramel PhotographerIan Cartwright, MancheCaramel Photographer

I fully recommend Retrodata’s service for anyone who’s experiencing that sick feeling from losing data... read more

Ian Cartwright
MancheCaramel Photographer

CEO, www.bigstuff.org.ukCEO, www.bigstuff.org.uk

Coming back to work after Christmas to an un-bootable hard drive caused me serious stress....read more

CEO
www.bigstuff.org.uk

Stewart McEwanStewart McEwan

I would fully recommend Retrodata should you need to retrieve important data from a damaged... read more

Stewart McEwan
Consulting Strategies Ltd

Brian FieldsBrian Fields

I used to make meticulous backups of my photos, my documents, and my financial records... read more

Brian Fields
Medical Student (USA)

Audra OliverAudra Oliver

Retrodata managed to not only save all my files off a corrupt hard drive, but install my laptop....read more

Audra Oliver
Personal

Trevor CleggTrevor Clegg

After the failure of my external hard drive which contained around 80 gb of essential business data.... read more

Trevor Clegg
The Stitch Studio

Mr. Tom EdwardsMr. Tom Edwards

Hi Just wanted to publicly say how much I appreciate the service that Retrodata have provided.... read more

Mr. Tom Edwards
AMEC Plc

Alastair NisbetAlastair Nisbet

As a Mac support specialist I recommend Retrodata to all my colleagues in the Macs2u partnership... read more

Alastair Nisbet
Nisbet Media Ltd

Justin ButtigiegJustin Buttigieg

I first found Retrodata through a friend, they were very helpful and I was really happy to have my data... read more.

Justin Buttigieg
BearingPoint Management and Technology Consultants

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