Data Recovery from Retrodata » Terms and Conditions
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General Notes
Please ensure you provide your details with your media so that we may contact you during the recovery stage.
Naturally, we always exercise extreme caution at all stages of the data recovery process. However, we cannot be held liable for events resulting in the further damage of your drive / media or data. Please be aware, though, that we maintain incredibly high standards of care, and have never had an accident of any kind.
We promise never to spring hidden costs on you. You will be presented with the final quotation and we will obtain your permission before anything is finalised. We have no hidden charges whatsoever.
Corrupt Data
When a system fails or crashes, files that were open at the time will almost invariably suffer from some sort of corruption. This is particularly true with large e-mail, database, spreadsheet and graphics files – and in particular, files that have fields or tables linking to other files. As a matter of courtesy, we do try to recover them. However, this is sometimes simply not viable and we will offer this service as a chargeable option. Again, you will be told of this (and the likely costs) before we proceed.
We are, ultimately, on your side and often go well beyond the bounds of contractual duty to help in any way we possibly can.
Questionable Content
We accept that many computers contain data or images that will be offensive to some people. Spyware and other software is sometimes responsible for placing this content on a user's computer. It is often the case that the recovery process will reveal these files, or those that perhaps belonged to a previous owner or another user. To this end, we cannot be held liable for the recovery of these files and for any potential embarrassment that they may cause. If this is an issue that may have concern for you, please request that all questionable content or material "of an adult nature" be scrubbed. If the process is likely to take up considerable extra time, we will ask you to pay a fee towards the removal of it, as it can be a time-consuming exercise. Even then, we cannot be held responsible for content that we might miss.