Obviously, emergency recoveries take priority over others, and these we try to turn around within 24 hours. On occasion, we have been able to recover corrupt RAID arrays within three hours.
Where the failure relates to a mechanical component of a hard drive, we usually need to find an identical, working hard drive to use the components. This is the primary cause of delays with data recovery; the drive isn’t usually just “another 250GB Manufacturer X” drive; certain parameters and configuration (sometimes known as the “firmware”) have to be matched identically, otherwise the recovery will not work.
RAID arrays that have been corrupted by a failed rebuild and which have multiple volumes can take weeks – especially if critical volume information has been deleted or damaged.
However, we aim to keep you informed of all progress. If we know the recovery is going to be delayed for any reason, we will inform you.