WHAT WE DO

We recover data. From all storage devices, from all vendors.  You may be a student busy with a project, but the USB drive it is stored on has failed. Or your company has critical data on a NAS drive that has crashed, bringing production to a halt. Perhaps your data is on a SAN or Xsan network.  Regardless of the medium, our engineers cater for all failures. 

We are specialists; especially at recovery from complex arrays. Intricate systems with detailed configurations and multiple volumes, storage pools or shares. If your device has already been sent to another company who was unable to recover your data, please let us know, as we often manage to recover data that another company cannot.

HOW WE DO IT

We promise to charge you nothing if your data cannot be recovered. Our diagnosis service is free of charge.  We won’t surprise you with any unexpected fees.  We will update you regularly throughout the procedure.

Our engineers have some of the best skills in the industry. For many years we have been recognised as a leading, international provider of RAID recovery services.  We enjoy success rates exceeding 90% for RAID recoveries.

We have been established for more than 20 years. In that time, we have consistently provided an excellent service, and we promise to keep doing so.

Our Services

NAS Data Recovery

All NAS devices & manufacturers  recovered

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Apple Data Recovery

We recover data from all Apple storage devices

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RAID Data Recovery

All RAID levels, from all file systems

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Digital Video Recovery

From all Digital Video storage

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SAN and Xsan Recovery

From all SAN & Xsan Networks

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Microsoft Server Recovery

From all Microsoft storage

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Data Conversion

Obsolete storage & Dicom MO

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UNIX & Linux

All variants of UNIX and Linux

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Hard Drive

All vendors’ hard disk drives

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We have learned what it feels like for a company to be without their data; invoicing, quotes, customer information. Or a Video / TV / Film Production company that has lost their footage after spending weeks – months even – shooting.  Or the student whose thesis has to be handed in within a week – but someone trod on and smashed their USB stick, potentially causing untold harm to the data, and much grief to the student.

If your data is not recoverable, there will be no charges at all.  We offer free diagnosis, and have no any hidden or unexpected charges. No surprises.

Our clients consist of users from every spectrum; from students and home users, to small businesses and multinationals. We are also accredited suppliers to numerous hospitals and universities, international corporations and charities, as well as Governments around the world, including the European Commission. We work with all storage media, from USB memory sticks to hard drives, specialising in recovering RAID arrays as well as complex Xsan and SAN (Storage Area Networks).

We recover RAID data

For many years, we have been acknowledged as leading RAID recovery specialists.  We recover data from all RAID devices and storage systems, from small, 4-drive NAS units, to large SAN and Xsan storage networks.  Synology, Netgear, SnapServer and Buffalo products, through to high-end Dell, NetAPP, Infortrend and Active Storage products – and everything in between.

My RAID array / NAS has crashed.  What now?

  • DO NOT attempt multiple RAID rebuilds or reboots.  The best thing you can do is pull the power from the device, and contact us.
  • Do not move the drives to any other chassis, RAID controller or NAS.  This could destroy your data. RAID parameters are stored on these controllers, and moving the drives will wipe them.
  • Do not allow anyone without professional experience to touch your data.

We have seen cases where the “data recovery” company has reinstalled a new operating system.  Or saved the “recovered” data back to the drive they are recovering from.  Or swapped the incorrect drive for a RAID rebuild.  Please do not go there.  If your data is important, power the unit down.

Typical RAID failures:

  • One or more hard drives fail
  • Corruption of the file system
  • Bad sectors developing, and not being recognised by the RAID controller / NAS until the array fails
  • Disks are moved to a different controller or NAS device
  • Firmware update results in a system crash
  • User error

Emergency Data Recovery

For an additional cost, we offer an emergency service.  This means your recovery will take precedence over all others, and work will typically begin as soon as we receive your device, and continue without pause until it is complete.

For all data recovery enquiries – or if another provider has let you down, please contact us:

T: 44+(0)1590 673 808
E: info@retrodata.co.uk

Your Questions Answered

The likelihood is yes, we probably can. For RAID systems our current success rate is above 98% for a full recovery, provided the RAID has not been subject to numerous manual rebuilds or recovery attempts by the user or IT admin.

For single hard drive failures, our success rate varies depending on the type of failure, as well as the manufacturer of the drive. (Certain drives have known issues, which can reduce the chance of successful recovery.) Generally, we enjoy success rates of more than 85% for single drives.

The price will depend on the capacity of the drive, and the nature of the failure.

For RAID systems, pricing is worked out on a per-job basis, as there are far too many variables that prevent publishing of pricing structures.

Please contact us for more information.

If you are local to us, you may make an appointment to deliver your device. Alternatively, you can use any reliable courier service. If you have a large and fragile storage device, such as a complete server, we recommend using a dedicated, same-day courier… read more
The chances are you have not actually lost your data – it has merely become inaccessible. The services of a data recovery professional will usually be able to restore access to the lost data. It is critical you do not attempt DIY data recovery, as this all too often results in catastrophe.

Please contact us for more information.

The only sure-fire way to prevent data loss is to have a comprehensive backup routine in place. This backup system needs to be tested regularly; we often encounter users who have been backing up religiously – but the backups have all failed.

Even your backup system should be backed up, and the backup taken off site. Learn not to trust any storage medium on its own – all storage systems can fail.

If a single hard drive fails and is making any odd noises, it’s important to power the drive off, and leave it off until you can get it to a data recovery professional. Further attempts to read the drive or copy off data will almost certainly cause further damage to the drive, and may well render it completely unrecoverable. This can occur if there is a failure of the read/write heads; allowing the drive to continue spinning could result in the damaged heads scratching the platters, leaving absolutely no chance of recovery.

With RAID, there are more options. Many causes of failure are the result of a crashed RAID rebuild (following swapping out a failed drive with a healthy one). At this point, you need professional assistance. A power surge can leave more than one drive damaged – enough to bring down the RAID. This needs immediate professional attention.